“Competitive toughness is an acquired skill and not an inherited gift”- Chris Evert
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“Tap… tap… tap”, my pen rhythmically hitting the desk as I waited for my name to be called.
A wave of nerves and excitement stood before me propelled by a single thought; am I going to succeed?
As I stared into space, I found myself preparing in that moment as I did for all of the big events in my life up until that point.
I utilized what I had learned over the years in both mental toughness and how to conquer pressure by shifting my attitude; I had nothing to lose and everything to gain.
“Taylor…they’re ready for you now.”
As I felt my chest tighten and a wave of nerves rush through my veins, I smiled. At 23-years-old I had learned to relate that familiar nervous feeling with excitement, the beginning something beautiful and a challenge to be had.
“Bring it on”, I whispered to myself, as I glided into the room.
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The C’s of Mental Toughness & How I Utilize Them: Part 1
Discovering a way to prepare yourself and mastering the ability to find comfort in the uncomfortable is truly the base line for success. Most importantly, it is how you prepare yourself mentally for that “room” that will determine the outcome of any interaction or challenge.
“Under pressure you can perform 15% better or 15% worse” (Scott Hamilton).
Fortunately, I was lucky enough to start my learning curve on mental toughness & how to handle life’s pressures at a young age. As the daughter of a 15 year NHL Veteran- the mental game was coaching I had from day 1.
Before I was handed my first copy of Gary Mack’s masterpiece, ‘Mind Gym’, I had developed my own version of Mack’s “7 C’s of Mental Toughness” through my coach; Dad.
In this article I want to reference Mack’s 7 C’s as the outline to my success thus far as a young professional. It has been these 7 components of the mental game that have prepared me for any challenge, short, or long term goal.
Whatever your version of the “room” is, I encourage you to find your own version of the “C’s” to add a competitive edge to your tool book.
Let’s start with the first 3.
Confidence:
Confidence is key. Mental toughness, the power of positivity and the ability to get yourself to a confident place through positive self-talk is often a make or break skill.
The moment I described above was walking into my first sales meeting after being promoted to the “A-Team”, if you will. My 10 new colleagues staring at me with skeptical yet curious eyes, twice my age and with triple the experience.
As a kid out of college with no sales experience I had to pull my confidence from similar moments where I was new, younger, inexperienced, etc.… and succeeded anyway.
I chose to pull from the drive, commitment and focus it took to become a Division 1 college athlete and countless hours spent alone, behind the scenes training to build not only my physical, but mental game.
“The vision of a champion is bent over, drenched with sweat, at the point of exhaustion, when no one else is watching”- Mia Hamm.
I repeatedly told myself “You got this, T. If you put in the time, pain and drive every single day on and off the field for years to play at the highest level than you can put in the same work & commitment to rise to the level that stands before you- NO MATTER WHAT THE TASK”.
My advice is to pull from experiences and areas in which you feel confident and have experienced success. Through this, you can relate the success of that moment to the task at hand and visualize achievement.
Practice running yourself through the confidence drill; where or what experience are you pulling these feelings of success and belonging from?
Trust in yourself. Just because you don’t have 20 years of the SAME experience of the people around you, doesn’t mean you don’t have different and unique tools to succeed at the same job. Pave your own way and uncover your own secret sauce.
2. Commit
Commit to your product, your company and the knowledge that you need to learn to be the best at your role.
Product knowledge will save you and give you the ability to compete in any room. Knowledge is power and studying to learn a new job is the same as studying for a big exam or researching what strategy will work against your toughest opponent on the field or the court.
Thinking back to my first week on the Sales Team- lost, confused and over my head- I just kept thinking, “I can’t wait to get as good at this job and as comfortable selling this product as I was playing soccer at the highest level.”
Looking back, the best part about that statement was that mentally, I had already convinced myself it was an attainable goal. I pulled my prior experience around dedication and commitment and applied it to my new role in sales.
To me, the key to success through commitment was practicing every single day. It was the ability to block out the background noise, put your head down and lay the bricks day by day until you look up and a beautiful building is standing before you.
In my new role I committed to learning, shadowing and training with the goal and vision I would be able to compete with the best sales people on my team. I studied our business, the market and our competitive differentiators every single day before and after work. I role played in front of my roommate and my colleagues daily, shadowed, asked too many questions and wasn’t afraid to look ‘stupid’.
Fear of failure is the most dangerous thing while trying to achieve any goal.
Allow yourself to commit to future success and don’t let anyone tell you that you can’t attain it or make you feel that you’re inadequate. Hard work and commitment always surpass natural skill and experience when natural skill and experience aren’t working hard.
What are you waiting for?
Composure & Resilience
When swimming with the sharks – practice patience and resilience. ALWAYS.
From day one in the workforce, I was surrounded with some of the toughest New York City sharks in the business. Brilliant, ruthless, out to win and ready to pray on the weak… welcome to New York ;)
I remember one day in particular that will always be a great reminder of true composure- I now pull from this moment when faced with adversity in the present.
It had been a long day in the office being ridiculed by peers while doing my best to role play a foreign product, cut down for the way I cold called and who I cold called, put in my place for asking too many questions and spinning from all of the new tasks at hand.
The clock stuck 7pm and I burst out into the cold night air with tears in my eyes. The first phone call went to my coach; Dad.
After sharing my day, feeling defeated, I will never forget his response and the lesson I learned that day.
“T, I know you want to fight back and you very well could, BUT my advice is…don’t. Not verbally anyway. You need these people, you need them to learn, grow and succeed. You don’t have the tools or knowledge yet to do this on your own. Take everything you can from them and win in the right way- succeed at the mutual task.”
My strong personality and “confidence” that I had so easily used to stand up for myself in life, no longer applied in certain moments at work.
I had to learn to hold back in moments that I wanted to fight back and scold my peers for their harsh words and negative attitudes. As a young professional, you need your peers and “Baby Boomer’s” to learn the business, even if they try and undercut you. You must absolutely always stay strong and hold your own, but work on catering your response with respect, even if it isn’t a two way street.
Experience doesn’t buy you good character and just because you’re young it doesn’t mean you can’t teach everyone in the room a thing or two about what it means to have it.
The outcome of that day and about 365 more just like it needed all three of the C’s.
In the form of Composure and Resilience:
The next day, I came back smiling and brought the entire team cupcakes. I wrote a personalized note to each of the sales reps describing how grateful I was for their guidance, mentorship and how much it meant to me to be learning from such successful sales professionals. (Thanks, Dad)
In the form of Confidence and Commitment:
A few weeks later I walked into our morning meetings knowing I would get my turn to role play. Eyes rolling and snickers around the table, the spotlight was on me once again. This time, with confidence, ease and a fight back attitude I rolled through the information perfectly, looking directly into the eyes of all the faces who doubted me. I was even able to add a bit of my upbeat personality to the pitch, ending it by flashing a “this is why you hired me” smile to my boss. I didn’t even have to look around the room after to feel the feedback. (Thanks, Mental Toughness)
Moral of the story? No one ever doubted my ability to step up to the plate and hit a home run ever again and I was respected by my peers no matter my age or level of experience.
You’re going to fail, you’re going to get nervous, you’re going to run into sharks and you’re not always going to have a great day. The best thing is to learn from these moments, learn from these people and see growth in the failures and the positives through experiencing your absolute worst moments.
The room is waiting for you… time to give yourself a smile and walk on in.